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FREQUENTLY ASKED QUESTIONS

Essential Questions & Answers

What is the Peak Pass?

The Peak Pass is the one pass you need to access all the great Eastern resorts in the Peak Resorts family. With five great pass options, there’s a Peak Pass for you, no matter how, when, or where, you like to ski or ride.


What’s the catch?

No catch. The Peak Pass is the only unrestricted ski pass that offers unlimited skiing or riding at these resorts: 
NEW HAMPSHIRE VERMONT
   Attitash Mountain   Mount Snow
   Crotched MountainNEW YORK
   Wildcat Mountain   Hunter Mountain
PENNSYLVANIAOHIO
   Jack Frost Big Boulder   Alpine Valley
   Liberty Mountain    Boston Mills / Brandywine
   Whitetail Mountain   Mad River Mountain
   Roundtop Mountain 


What are my pass options?

With five options to choose from, there’s a Peak Pass for everyone. See below for a full breakdown of pass options:

EXPLORER PASS


DRIFTER PASS

RANGER PASS

  • All Ages

  • Valid Daily at all Mountains with 11 Blackout Dates

  • 11 Blackout Dates:

    • 12/26/19–12/31/19 | 1/18/20-1/19/20 | 2/15/20-2/17/20

  • Additional Benefits (see Benefits)

  • View details about the Ranger Pass

TRAVELER PASS

  • All Ages

  • Valid Monday – Friday at all Mountains with 5 blackout dates

  • Blackout Dates:

    • All Saturdays & Sundays

    • 5 Blackout Dates:

      • 12/26/19 –12/31/19; 2/17/20

  • Additional Benefits (see Benefits)

  • View details about the Traveler Pass

SCOUT PASS

WHERE CAN I BUY A PEAK PASS?
Multiple locations. The Peak Pass can be purchased online here, or at the season pass office at any of the mountains on the pass.

WHAT IS A HOME MOUNTAIN? 
I thought this pass was valid at all mountains on the Peak Pass?

All five options of the Peak Pass are indeed valid at all Peak Pass mountains (see list above). When purchasing your pass, you’ll be asked to choose a "home mountain".  Select the mountain that you plan to visit the most with your Peak Pass. 

AGES:

What are the age categories & how is age determined when purchasing a pass?

Ages are determined based on the age at the time of pass purchase.

Why is the Drifter Pass only available for 18-29-year-olds?

The Drifter Pass offers a discount for those who might need it the most and who might not otherwise continue to ski and ride. Whether they’re in school or just starting out with their first or second job, we figured this group could use a bit of a break on their pass price. It’s also around this age that people tend to make the decision on whether or not they are going to continue skiing and riding for the rest of their lives, or walk away from the sport we all love so dear. We’re always looking to grow the sport of skiing and riding, so the easier we can make this choice for them, the better. Remember, the earlier you buy your pass, the more you’re going to save, no matter what your age!



ADVANTAGE CARD (LIBERTY, ROUNDTOP AND WHITETAIL ONLY)


Will the Advantage Card be available for the 2019/2020 season?

No. The Advantage Club Program is going away at the end of the 2018/2019 season.


I used to purchase the Advantage Card, what product would you recommend for me now?

With five great options to choose from, there’s a Peak Pass that’s just right for you. Details, passes, and pricing can be found on the passes page.


Will there be discounted ticket options offered in the future.  

Yes! We will be rolling out new discounted ticket options in the fall, similar to the ones that can be found at Mount Snow, Hunter, and several other resorts on the Peak Pass. 
These will offer discounts on lift tickets when you purchase in advance online or for multi-day tickets. The general rule of thumb is the earlier you buy your tickets, the more you save.


BENEFITS:

Are there any added benefits of being a Peak Passholder?

Yes. As a Peak Passholder, you’re entitled to an impressive list of year-round benefits that are valid across all the resorts on the Peak Pass.  Benefits are valid for the summer and fall of 2019 and through the 2019/2020 winter season.


BLACKOUT DATES:

Does my pass have any blackout dates or restricted days?

That all depends on which pass you purchase, some have zero blackout dates, while others feature some blackouts. Note: For the 2019/2020 season Crotched Mountain will now have the same blackout dates as the rest of the mountains on the Peak Pass.

See below for a full breakdown of the blackout dates for each pass:

Explorer Pass: 0 blackout dates – valid every day - View Explorer Pass
Explorer Youth Pass: 0 blackout dates – valid every day - View Explorer Youth Pass
Drifter Pass:  0 blackout dates – valid every day - View Drifter Pass
Scout Pass:  0 blackout dates – valid every day - View Scout Pass

Ranger Pass:  11 blackout days 
Christmas Week: 12/26/19 – 12/31/19
MLK Weekend:  1/18/20- 1/19/20
President’s Weekend: 2/15/20 - 2/17/20)
View Ranger Pass

Traveler Pass: Not valid Saturdays & Sundays, plus 5 blackout days
Christmas Week: 12/26/19 – 12/31/19 
President’s Day: 2/17/20
View Traveler Pass

BRING A FRIEND DISCOUNT:

Can I bring a friend or family member and get them a discount with my Peak Pass?

Yes! All passes (with the exception of the Scout Pass) have a discount for one guest lift ticket per day, every day of the season. Explorer Passes receive 25% off a 1-day lift ticket at full window rates, while all other passes (with the exception of the Scout Child Pass) receive 15% off a 1-day lift ticket at full window rate.


CLOSING DATES:

When is your last day?

All the resorts on the new Peak Pass have different opening and closing dates depending on snow conditions. Wildcat Mountain in northern NH typically has the longest season out of all of our resorts and stays open well into the spring, while Mount Snow is typically the first to open each year. Here are average closing dates for the resorts offered on the Peak Pass to give you an idea.


Alpine Valley:    Mid March

Attitash:              First weekend in April

Big Boulder:      Last weekend in March / First weekend in April

Boston Mills:      Mid March

Brandywine:      Mid March

Crotched:           Last weekend in March

Hunter:               Early - Mid April

Jack Frost:         Mid March

Liberty:               Mid March

Mad River:         Mid March

Mount Snow:     Mid April

Roundtop:          Mid March

Whitetail:            Mid March

Wildcat:               Late April


COLLEGE PASS:


Do you offer a college pass?

We don’t offer a college pass, because we offer something even better with the Drifter Pass, which open to anyone ages 18-29, regardless of student status. Like all the Peak Passes, the Drifter Pass is valid at all our Peak Pass Resorts offering more skiing and riding for your $$$ than any other comparable season pass.


CONTACT INFO


I still have questions. Where do I get answers?

You can always email us at [email protected] or call 800-927-8899.  From there you’ll be directed to one of our resort representatives that can assist you.


DEADLINES:


What are your pass deadlines?

Future pass deadlines will be announced a few weeks prior to any increase. Make sure to follow your favorite Peak Pass / Epic Pass resort on social media. You won't miss deadline announcements. Of course we will update our websites as well.


The Scout Pass (ages 6 & younger) is the same price regardless of when you purchase it.


When is the deadline to take advantage of the Payment Plan?
Payment Plan options were only available for passes purchased by April 30, 2019. Unfortunately, you'll now have to wait until next year to take advantage of this great program. (see Payment Plan section for details on this great offering)


What is the deadline for the Discounted Dining Card?

The discounted Dining Card was available for purchase before May 15, 2019. Unfortunately, you'll now have to wait until next year to take advantage of this great program. (See discounted Dining Card section for details on how to get free $$$)


DISCOUNTED DINING CARD ADD ON:


What are the details of the Discounted Dining Card?

The Dining Card was available for purchase only during the spring pass buying period (until May 15, 2019). The Dining Card program allows you to purchase a dining card at either $100, $250 or $500 values and get rewarded with additional bonus $$$.  

  • $100 cards get 10% ($10) in bonus credit.

  • $250 cards get 15% ($37.50) in bonus credit.

  • $500 cards get a whopping 20% ($100) in bonus credit!  


Dining Cards will be printed separately from your season pass with a limit of one card per season passholder and can be picked up at the season pass office of your home mountain.


Where do I pick up my Dining Card?

Dining cards are available for pickup at the season pass office at your home mountain prior to the start of the 2019-2020 season.  


Will you be able to reload your card or purchase the card another time?

You can reload at any point, but there is no additional bonus credit in addition to the money you add, as the bonus only applies to the initial purchase amount. We may offer additional promotions during the season though, so keep an ear out.


What happens if I have money left over at the end of the season?

When using your card, the bonus amount will be used first. If for whatever reason you do not use the bonus amount, that will expire at the end of the season. Any money you directly add to the card will roll over to the next season.


DISCOUNTS:


As a passholder do we get any discounts?

Yes, tons of them! View each pass to see which benefits are available.


EARLY SEASON PRICING:


Other than the early season pricing and payment plans, are there any other incentives for purchasing early?

If you had purchased your pass before April 30, 2019, you could have taken advantage of our Peak Pass Payment Plan, as well as snag a discounted dining card as an add on. Unfortunately, you'll now have to wait until next year to take advantage of this great program.(see benefits table for details).


FORGOT PASS:


What if I forget my season pass?

No worries, simply visit Guest Services at the respective resort and they’ll help you out. You will be issued a lift ticket for the day and your Season Pass will be blocked for that day, at all resorts.


FREQUENT SKIER CARDS


Do you offer Frequent Skier Cards?  

We do not. If you think you'll ski upwards of five times or more at our resorts we urge you to look the savings you could realize as a Peak Passholder. All resorts also offer discounted lift tickets in advance through their online stores.  


INSURANCE


Is there any pass insurance offered?

Not necessarily insurance.  We offer the Peak Pass Protection Plan. For a one-time payment of $40, it offers the option to receive a full refund prior to the ski season or a partial refund or pass rollover based on a prorated date if you meet the following criteria.


The Peak Pass Protection plan offers coverage in the case of injury, illness, relocation by your employer, military deployment, or the death of an immediate family member/sole caregiver. You will need to either opt in or out of the Peak Pass Protection Plan when you purchase your pass.


If I opt out of the Peak Pass Protection Plan, can I receive a refund, pass rollover, or credit to my account if I were to be injured?

No. Peak Passes are non-refundable / non-transferable unless you opted to purchase the Peak Pass Protection Plan.


LOST PASS:


What if I lose my pass?

If you have lost your pass, please contact the Season Pass Office at any of our resorts immediately. Please include your first and last name, date of birth, and current mailing address in the email or on the phone message.


We will then block your old pass and the next time you visit, we can print you a new pass.  There is a $25 service charge the first time we have to reprint your pass and a $60.00 fee per occurrence for every reprint after your first replacement.


LOAD MONEY ONTO A SEASON PASS:


Can I load money onto my season pass?

Yes, you can! You can easily load money on your pass and it can be used at any point of sale, like in our retail shops, restaurants, and cafeterias. You can also load money onto your children’s passes. Bring your season pass to the Season Pass Office and we can load, re-load or move money from last season’s pass to this season. Please remember we need the physical passes in hand to be able to do this.


MIDWEEK:


Are there blackout dates for the Traveler (midweek) pass?

Yes.  All Saturdays & Sundays as well as Christmas Week Thursday 12/26/19 –  Tuesday 12/31/19) & President’s Day (Monday 2/17/20) are blacked out on this pass.


NEW PASSHOLDER


If I’m a new passholder, how will I get my season pass?

First, welcome to the Peak Pass family, we’re looking forward to getting to know you and seeing you out on the slopes this winter!


Where do I pick up my 2019/2020 pass?

Starting with the 2019/2020 season, we’ll be mailing all passes to all Peak Passholders going forward. Simply purchase your pass online or at guest services at any of our resorts and we’ll mail your pass right to your door. This means no more waiting in lines just to pick up your pass!



NIGHT CLUB CARD & NIGHT SEASON PASS (LIBERTY, ROUNDTOP & WHITETAIL ONLY)


Will the Night Club Card be available for the 2019/2020 season?

No. The Night Club Card went away as the snow melted at the end of the 2018/2019 Season.


We will be implementing a new program called the Night Tracker Youth Program this fall.
As the name implies, the Night Tracker will be for youths ages 8 - 18 only and will offer them similar benefits to the old Night Club Card.


The Night Tracker will be competitively priced similar to the 2018/19 Night Club Card, with final pricing being released this fall, and will offer kids three levels of programing/pricing with lift, lesson & rental options.


Those over 18 and not apart of an organization are encouraged to look into the Peak Pass offerings this spring for the best prices and payment plan options.


I’m an adult that used to buy the Night Club Card, what should I purchase now?

There are several great Peak Pass options, including the Explorer Pass (unlimited skiing and riding), Ranger Pass (unlimited skiing and riding with a few blackout dates), and Traveler Pass (midweek-only skiing and riding).

The Traveler Pass may be the best option for adults who have taken advantage of the Night Club Card Program in the past. This pass will allow you to ski during the day and at night Monday through Friday.

All of these products allow skiing and riding all-day and all-night from the start of the season to the end. Not only can you now ski more hours of the day, but you have the freedom to travel to all of the great resorts on the Peak Pass.


What’s happening with the Night Season Pass?

The Night Season Pass will no longer be available at any of our mountains. The Peak Pass will now be the only season pass offering going forward, and offers skiing all-day and all-night. Details on specific passes, pricing, and benefits, can be found at peakpass.com


NIGHT SKIING


Does my pass include night skiing?

Yes, your pass includes night skiing at Liberty Mountain Resort (PA), Roundtop Resort (PA), Whitetail Resort (PA), Big Boulder (PA), and Crotched Mountain (NH).


PA SNOW PASS (JACK FROST BIG BOULDER, LIBERTY, ROUNDTOP & WHITETAIL)


What is happening with the PA Snow Pass?

The PA Snow Pass for 4th and 5th graders is a program administered by the Pennsylvania Ski Areas Association and will continue to be valid at Liberty, Roundtop, Whitetail and Jack Frost into the future.


Details can be found HERE.


PAYMENT PLAN:


Is there a Payment Plan for season passes?

Yes, and no!  The Peak Pass Payment Plan option was only available for passes purchased by the early bird deadline of April 30, 2019. The payment plan applies to season passes and some resort-specific seasonal lesson program add-on products only.


Are there any fees associated with the Payment Plan?

The Payment Plan requires an initial down payment of $99 for each pass you put in your cart. There are no additional fees for using this plan.


How Does the Payment Plan work?

The Payment Plan option is only available when passes are purchased by the early season deadline of April 30, 2019.  Each pass product requires a $99 down payment. The remaining balance will be spread out over the next four months, starting on May 15, 2019, and completed by August 15, 2019. Payments will be automatically charged to the credit card used for the initial down payment.


Payments are calculated by taking the total purchase(including tax), less the down payment and dividing by four (four monthly payments).  Plan for these payments to hit your credit card on approximately May 15, June 15, July 15 and August 15.


Do I get the same pass benefits if I choose to do the Payment Plan rather than paying the whole sum at once?

Yes.  You receive all of the same passholder benefits whether you use the Payment Plan or not.


Can I use the Payment Plan to pay for other season add-on programs?

Yes!  You can set up a Payment Plan for other select season add-on programs on a resort-by-resort basis, such as children's lesson programs. You need to purchase them through the resort websites.


PEAK RESORTS:


Can I ski or ride at other Peak Resorts?      

ABSOLUTELY!  The Peak Pass is valid at all of our Eastern Peak Resorts:  Attitash Mountain Resort, Crotched Mountain and Wildcat Mountain in NH; Mount Snow in Vermont; Hunter Mountain in NY; and Liberty Mountain Resort, Roundtop Resort, Whitetail Resort, and Jack Frost Big Boulder in PA, and Mad River Mountain, Boston Mills, and Brandywine in OH.


What about Midwest Ski Resorts?

If you are traveling to a Midwest location owned by Peak Resorts that’s not on the Peak Pass and wish to ski at one of them, simply bring your pass into the ticket office. You’ll then be issued a complimentary lift ticket. One lift ticket per pass, per day.


If I choose to visit a ski resort during days when my pass is not valid (ex. blackout days and/or weekends for Traveler Pass) can I receive any sort of discount on a lift ticket?

All passes (except Scout) offer the option to purchase one lift ticket per day for a designated percentage off (see benefits for pass discounts). You can use that for yourself during your blackout days or for a friend or family member. Note: you must be present with your pass to purchase at a discount.

PURCHASE:


Where can I purchase a Peak Pass?

You can purchase your pass at any Peak Pass resort season pass office, online at peakpass.com, or by calling 800-927-8899.


RESORT SPECIFIC PASSES:


Can I purchase a resort specific season pass – such as a Hunter-Only Pass?

The Peak Passes are the only season passes offered at our resorts. We do not offer any resort-specific season passes.


SNOW TIME RESORTS


Will Liberty, Whitetail and Roundtop, be accessible on my Peak Pass?   

Yes!  Access to Liberty, Whitetail, and Roundtop is now available for all Peak Passholders.  


Will Dining Cards or Gift Cards be valid at Liberty, Whitetail, and Roundtop?  

Yes. Starting with the 2019/2020 season Dining Cards will be available for use at these resorts. Note: 2018/19 Dining Cards will not work at these resorts.


SUMMER:


Can I use my Peak Pass to receive benefits and discounts during summer 2019?

Yes, 2019/2020 Peak Passholders get to experience great benefits and discounts at our resorts during the summer of 2019. One great example of this is free access to summer lift rides.


If I want to take advantage of summer lift rides when and where can I get my 2019/2020 season pass?

You can purchase your new Peak Pass at peakpass.com or at the season pass office of any resort on the Peak Pass. Note: season pass offices operate on a more limited schedule during the summer. Please check your home mountain’s website for summer schedules.


THEFT:


My pass was stolen, what should I do?

In the unfortunate case your pass is stolen, please contact the season pass office at your home mountain to freeze your pass, just as you would with a stolen credit card.


I heard of a passholder who loaned his pass to a friend and got caught. What happens in a situation like that?

Passes are not transferable. This would be considered theft of services. The person who loaned the pass would lose all pass privileges. The person caught using the pass would pay an administrative fee & the cost of a lift ticket that day, and/or be turned over to the local authorities.


Bottom line: YOU ARE RESPONSIBLE FOR YOUR PASS AT ALL TIMES!


UPGRADES:


Can I upgrade a lift ticket I purchased towards a Peak Pass?

Yes. You can upgrade a lift ticket purchased that day towards a Peak Pass at the time of purchase or at the end of the day.  Simply visit Guest Services with your ticket and it can be applied to the purchase of a Peak Pass or payment plan.