Frequently asked questions

questions?  we've got answers...

With a completely new pass structure we know you’ll have a bunch of questions. 

Below is a compiled list of frequently asked questions and their answers.  If you can’t find the question or answer you are looking for you can always email us at [email protected] or call 800-927-8899.


Essential Question & Answers

What’s the catch?

No catch. The Peak Pass is the only unrestricted ski pass that offers unlimited skiing or riding at Attitash Mountain Resort (NH), Big Boulder (PA), Crotched Mountain (NH), Hunter Mountain (NY), Jack Frost (PA), Mount Snow (VT) and Wildcat (NH). 

Can I ski or ride the rest of the season if I buy?

You sure can.  Purchase today and the pass is valid for skiing and riding for the remainder of this season as well as the 2017/2018 winter at all 7 mountains.  

Where can I buy a season pass?

Multiple locations.  Peakpass.com will have all of the pass information including benefits, a pass comparison and information about our resorts.  You can also visit any of our resort guest services as well as any ticket window to purchase!

Anchor

What is the pass structure? 

See below:

  • EXPLORER PASS 
    • Ages 30+ (Adult) | 7 – 17 (Youth)
    • Valid Daily at all 7 Mountains
    • No Blackouts
    • Top Level Benefits (see Benefits)
  • DRIFTER PASS
    • Ages 18 – 29
    • Valid Daily at all 7 Mountains
    • No Blackouts
    • Additional Benefits (see Benefits)
  • RANGER PASS 
    • All Ages
    • Valid Daily at all 7 Mountains with 11 Blackout Dates*
      • Except Crotched Mountain – Pass Valid Every Day!
    • 11 Blackout Dates:
      • 12/27/17 – 1/1/18 | 1/13-1/14/18 | 2/17-2/19/18
    • Additional Benefits (see Benefits)
  • TRAVELER PASS 
    • All Ages
    • Valid Monday – Friday at all 7 Mountains with 5 blackout dates 
    • Blackouts:
      • All Saturdays & Sundays
      • Additional Blackout Dates
        • 12/27 – 12/29/17; 1/1/18; 2/19/18  
          • ​​*Except Crotched Mountain. Valid every Monday - Friday
    • Additional Benefits (see Benefits)
  • SCOUT PASS 
    • 6 & under
    • Valid Daily at all 7 Mountains
    • No Blackouts 
    • No additional benefits

AGES:

What are your age categories & how is age determined when purchasing a pass?

Ages are determined based on the age at the time of purchase. 16/17 pass ages:

  • Child:  6 & Under
  • Youth: 7 – 17
  • Millennial: 18 – 29
  • Adult 30+


BENEFITS: 

Will there be any added benefits? 

We have put together an impressive list of benefits that are valid at any of our Northeast Peak Resorts.

Explorer Pass Benefits:

  • 20% Off Resort Lodging – based on availability per the discretion of the resort
  • 20% Off Select Retail Items
  • 25% Off One Lift Ticket Per Day
  • 50% Off Tubing
    • Available at Select Resorts
  • Free Summer Scenic Chairlift Rides
    • Only Available at Mount Snow, Hunter, Attitash & Wildcat
    • One ride per pass, per day
  • 25% Off Attitash Summer Attractions Ticket
    • One discounted ticket per pass, per day
  • 25% Off Zipline Tour at Hunter Mountain
    • One discounted ticket per pass, per day
  • $29 Greens Fees at Mount Snow Golf Club
    • Monday – Thursday

Ranger, Drifter, & Traveler Pass Benefits:

  • 20% Off Resort Lodging – based on availability per the discretion of the resort
  • 10% Off Select Retail Items
  • 15% Off One Lift Ticket Per Day
  • 25% Off Tubing
    • Available at Select Resorts
  • Free Summer Scenic Chairlift Rides
    • Only Available at Mount Snow, Hunter, Attitash & Wildcat
  • 25% Off Zipline Tour at Hunter Mountain
    • One discounted ticket per pass, per day

BLACKOUT DATES:

Are there any blackout dates on the passes? 

That depends on what pass you purchase.  Here’s the blackout date structure for each pass:

  • Explorer Pass: 0 blackout dates – valid every day
  • Drifter Pass:  0 blackout dates – valid every day
  • Scout Pass:  0 blackout dates – valid every day
  • Ranger Pass:  11 blackout days***11
  • Blackout Dates:
    • Christmas Week: 12/27/17 – 1/1/18
    • MLK Weekend:  1/13 - 1/14/18 
    • President’s Weekend: 2/17 - 2/19/18
  • Traveler Pass:    Not valid Saturdays & Sundays, plus 5 blackout days:
    • Christmas Week: 12/27 – 12/29/17; 1/1/18; 
    • President’s Day: 2/19/18

***Please Note: If you purchase the Ranger Pass, please be aware that there are zero (0) black out days at Crotched Mountain. Traveler Passholders also can ski any midweek days and do not have additional blackouts other than Saturdays & Sundays.  You can visit Crotched anytime / any session!  

BRING A FRIEND DISCOUNT:

Can I bring a friend or family member at a discount?

Yes! All passes (excluding the Scout Child Pass) have a discount for one guest lift ticket per day. Explorer passes receive 25% off a 1-day lift ticket at full window rates while all other passes receive 15% off a 1-day lift ticket at full window rate. 


CLOSING DATES:

When is your last day?

All the resorts on the new Peak Pass have different opening and closing dates.  Wildcat Mountain in northern NH typically has the longest season out of our resorts.   Here are average closing dates for the resorts offered on the Peak Pass:

  • Attitash:          First weekend in April
  • Big Boulder:   Last weekend in March / First weekend in April
  • Crotched:       Last weekend in March
  • Hunter:           Early - Mid April
  • Jack Frost:      Mid March
  • Mount Snow:  Mid April
  • Wildcat:           Late April 

COLLEGE PASS:

Do you offer a college pass? 

We don’t offer a college pass, but offer the Drifter Pass which is for ages 18-29, regardless of student status.  Like all the Peak Passes, the Drifter Pass is valid at all our Northeast Resorts including Attitash, Big Boulder, Crotched Mountain, Jack Frost, Mount Snow and Wildcat, it just offers you a longer time to save your pennies!



CONTACT INFO

I have other questions.  Where do I find answers?

You can always email us at [email protected] or call 800-927-8899.  From there you’ll be directed to one of our resort representatives that can assist you. 


DEADLINES:

What are your pass deadlines? 

Early season pass pricing and our payment plan opportunities are available through April 30th.  Prices on the Explorer, Ranger & Traveler Passes will increase after April 30 and then will have another increase after October 18, 2017. 

Our Drifter Pass (ages 18 - 29) does not increase until December 15, 2017.  The Scout Pass (ages 6 & under) is the same price regardless of when you purchase it. 

Remember, Payment Plan options are only available until April 30, 2017. (see payment plan)

DISCOUNTS:

As a passholder do we get any discounts? 

Yes.  (See benefits)


EARLY SEASON PRICING:

Other than the early season pricing and payment plans, are there any other incentives for purchasing early? 

If you purchase your pass before April 30, 2017 you can use our payment plan (see payment plan) and utilize some summer of 2017 benefits (see benefits table). 


FORGOT PASS:

What if I forget my season pass?

Visit Guest Services at the respective resort. You will be given a lift ticket for the day and your Season Pass will be blocked, for that day, at all resorts. 

FREQUENT SKIER CARDS

Is the Fanfare, Vertical Value, Big Lift Super Saver cards going to be offered this season?

At this time we do not anticipate offering frequent skier cards.  Other limited time multi-ticket products may be available in the future.


INSURANCE

Is there pass insurance offered?  Anchor

AnchorNot necessarily insurance.  New this year is the Peak Pass Protection Plan.  For a $30 charge it offers the option to receive a full refund if pass is forfeited prior to the ski season or a partial refund or pass rollover based on a pro-rated date. .

Follow up Q:  If I opt not to choose the Peak Pass Protection Plan can I receive a refund or credit to my account if I were to be injured? 

No.  You passes are non-refundable / non-transferable unless you opted to purchase the Peak Pass Protection Plan.

LOST PASS:

What if I lose my pass?

If you have lost your pass, please contact the Season Pass Office at any of our resorts.  Please include your first and last name, date of birth and current mailing address in the email or on the phone message. We will block your old pass and the next time you visit, we can print you a new pass. The first time your pass is lost, the replacement is free. Any time after that it is a $60.00 fee per occurrence. 

LOAD MONEY:

Can I load money onto my season pass?

Yes you can! Load money on your pass and it can be used at any points of sale, like in our retail shops, restaurants and cafeterias. You can also load money onto your children’s passes. Bring your season pass to the Season Pass Office and we can load, re-load or move money from last season’s pass to this season. Please remember we need the physical passes to do this. 


MIDWEEK:

Are there blackout dates for the Traveler (midweek) pass?

Yes.  All Saturdays & Sundays as well as Christmas Week (Wednesday 12/27 –  Friday 12/29/17 | Monday, January 1, 2018) & President’s Day (Monday 2/19/18) are unavailable for use.


NEW PASSHOLDER

If I’m a new passholder for the 2017-2018 season, how will I get my season pass? 

First, welcome to our family of resorts!  In order to ski for the remainder of the 16/17 season you’ll need to visit a season pass to pick up your 2017-2018 season pass. 

Follow up Q:  Where do I pick up my pass?

Upon check out of the online purchase process you’ll be asked for your home mountain.  That is where you’ll need to pick up your pass. 

Follow up Q: Can I opt to have my pass mailed? 

Yes.  Again at checkout you’ll have the option to have your pass mailed to you this fall.  (see below about having a photo sent in)

NIGHT SKIING

Does my pass include night skiing?

Yes, your pass includes night skiing at both Big Boulder (PA) and Crotched Mountain (NH) ski resorts.


PAYMENT PLAN:

Is there a payment plan for season passes? 

Yes!  The Payment Plan option is only available when passes are purchased by the early deadline of April 30, 2017.  The payment plan applies to season passes and seasonal lesson program add on products only. 

The Payment Plan requires a down payment for each pass you put in your cart.  There are no additional fees for using our payment plan.

Follow Up Q: How will the payment plan work?

The Payment Plan option is only available when passes are purchased by the early deadline of April 30, 2017.  Payments will be spread out over 4 months, starting on May 15 to be completed by August.  Payments will be automatically charged to the credit card used for the initial down payment. Payments are calculated by taking the total purchase(including tax), less the down payment and  divide by four (four monthly payments).  Plan for these payments to hit your credit card on approximately May 15, June 15, July 15 and August 15.

Follow Up Q: Do I get the same pass benefits if I choose to do the payment plan rather than pay the whole sum? 

Yes.  You receive all of the same passholder benefits whether you use the payment plan or not. Added value benefits that are listed for our passes are valid for the 17/18 season only.   You will be able to ski immediately though on your 2017/2018 Season Pass if purchased this spring. 

Follow up Q: Can I use the payment plan and ski the remainder of the season?

Yes!  Just pay the down payment and you’ll be given a new pass for the spring to use for the remainder of the season at our resorts.  In the Fall of 2017 you’ll be issued a new season pass for the 17/18 season. 

Follow up Q: Can I use the payment plan to pay for other season add-on programs? 

You can set up a payment plan for other season add on programs like children's programs and seasonal lockers at Mount Snow separately.  The payment plan offered on peakpass.com is only available on the season pass products.  The Payment Plan option is only available when passes & programs are purchased by the early deadline of April 30, 2017. 

PEAK RESORTS:

Can I ski or ride at other Peak Resorts?      

ABSOLUTELY!  The Peak Pass is valid at all of our Northeast Peak Resorts:  Attitash Mountain Resort, Crotched Mountain and Wildcat Mountain in NH; Mount Snow in Vermont; Hunter Mountain in NY; and Jack Frost | Big Boulder in PA. 

Follow up question:  What about Midwest Ski Resorts? 

If you are travelling to a Midwest location and wish to ski at one of our Midwest Resorts please bring your pass and visit the ticket office,  where you’ll be issued a complimentary lift ticket.  One lift ticket per pass, per day.

If I choose to visit a ski resort during days when my pass is not valid (ex. blackout days and/or weekends for Traveler pass) will I receive any sort of discount on a lift ticket? 

All passes (except Scout) can purchase one lift ticket per day for a designated percentage off (see benefits for pass discounts).  You can use that for yourself during your blackout days or for a friend or family member.  You must be present with your pass to purchase at a discount. 

PURCHASE

Where can I purchase a Peak Pass?

You can purchase your pass at an eastern Peak Resorts season pass office, online at peakpass.com or by calling 800-927-8899


RESORT SPECIFIC PASSES:

Can I purchase a resort specific pass – like a Hunter Only Pass?

A: Not unless you or your family is enrolled in a special school program that is specific to that resort. The Peak Passes are the only season passes offered at our Northeast Resorts. 

SUMMER:

Can I use my season pass this summer? 

Only those who purchase their season pass prior to April 30th will be allowed to use their pass to receive summer benefits.  Meaning, only 2017-18 season passes will be allowed free access to summer lift rides.

Follow up Q:  If I want to take advantage of summer lift rides when and where can I get my 2017-18 season pass?

You will need to forfeit your current season pass to receive a new one to use during the summer months. You can do so at your resort during the remainder of the winter season or choose to visit during the off season.  Just check your resorts hours by calling 800-927-8899.

Theft:

I heard of a passholder who loaned his pass to a friend and got caught. What happens in a situation like that?

Passes are not transferable. This would be considered theft of services.  The person who loaned the pass will lose all pass privileges. The person using the pass will pay an administrative fee & the cost of a lift ticket that day. YOU ARE RESPONSIBLE FOR YOUR PASS AT ALL TIMES! 

UPGRADES:

Can I upgrade a lift ticket I purchased towards a season pass?

Yes. You can upgrade a lift ticket purchased that day towards a season pass at the time of purchase or at the end of the day.  Visit Guest Services with your ticket and it can be applied to the purchase of a season pass or payment plan.